Aroma Retail

I have been a customer of Aroma Retail since 2020 when I purchased the Scent Machine - Home Unit 101. We lived in Las Vegas for many years and surprisingly never knew who created the wonderful scents we would enjoy when visiting the different resorts there. It wasn't until we moved out of state did I run across Aroma Retail and was so excited to bring those scents into our home. They bring back wonderful memories and make our home smell so good! I highly suggest the monthly subscription. And words cannot express how pleased I am with their outstanding customer service team!

If I could give fifteen stars I would - my experiences with this company have been stellar - they have done everything possible to provide the most excellent customer service and it has been such a pleasure to work with them. We moved into a rental house in August 2023 and the scent in the air was amazing - it was exactly like walking into Mandalay Bay from the parking garage when we used to drive to Las Vegas from California (ten years ago) - it brought back the best memories and feelings. We looked around in the house for a scent machine but couldn't find one - eventually found out through the previous tenants that they used Aroma Retail for scenting their home and had taken the machine with them when they moved out. They said if we contacted the company that they'd be able to tell us for sure which scent they were using in the machine - so we ordered a couple of machines on the website (the new model Scent Machine - 101 Smart which can be programmed/controlled through iPhone app and also the smaller Scent Machine - Travel for upstairs). Lightning fast shipping with tracking number provided, that was so nice - and if you live in a location where you can drive to the storefront, they have local pickup that was also super smooth and the product was available earlier than expected ! When I came in to The Smelly Bar / storefront to scope out the fragrance oils, more than one team member was super helpful in looking up the previous tenants' shipment and letting us know what they'd bought/used - but then I was confused that the sample / tester of the fragrance didn't seem to be the same as the scent in the house - and I was also tempted by all of the other oils that are described on the website along with which resorts use them - all lined up in neat rows in small dark brown bottles - and wondering if we should just start over with a whole different fragrance. Both Luisa and Jennette were unbelievably patient with me while I was sniffing fragrances and narrowing down what we'd like - especially after they'd already told me which one was the scent I was trying to find. I was there for a really long time the second time I was there, brought home samples both times - but we ended up with Asian Garden (the scent the previous tenants used, now used in Aria and MGM Grand in 2023) and thanks to the all the time and the test sniffs, we have a list of about ten more fragrances to buy from this storefront in the future when we want a change. This team really cares about making it a nice experience for their customers - whether it's Luisa showing up with an invitation to do online chat if you have questions when she sees you cruising on the website - or when you walk into the storefront and they say "welcome in" with such friendly and welcoming smiles- or when you return later the same day to test out even more scents at The Smelly Bar because you're second-guessing the choices you made the first time earlier in the day- or when you walk in the next day to sort out a credit/refund /purchase situation and were welcomed again and treated so incredibly kindly and fairly by not only the team but the manager Kaylee as well. One of the reviewers on Google wrote that the customer service from this team could be used in a class to teach others how to help others with patience and meeting their needs - it's true. They're enthusiastic and knowledgeable about the products but what's so cool is they REALLY want to help you find what's right for you, seemingly no matter how long it takes. It had to be frustrating for them, I know I took way too long deciding and tried way too many testers but I'm sitting here sniffing the air right now and I'm just so grateful for the time that Luisa, Jennette, Yasmin and manager Kaylee spent with me this past two days. Thanks as well to the other employees whom I didn't actually meet but were also so polite and smiling and added to the great impression of this storefront !

I recently had the pleasure of experiencing Aroma Retail’s products, and I couldn’t be more thrilled with the results. From start to finish, my encounter with their fragrances has been outstanding. Not only are the scents incredible, but the longevity of their products is also worth mentioning. Their candles and diffusers have a lasting power that surpasses any others I’ve tried. It’s so comforting to walk into my house now and be greeted by a consistent and delightful aroma. It really does change the ambience and feels of your place. Thank you for the incredible help as well, you just got yourself a long time customer!

I recently received my order from Aroma Retail, and to my dismay, almost three-quarters of the precious liquid scent had leaked out during transit. This product is nothing short of liquid gold, and considering its value, this was quite disheartening. However, my experience took a remarkable turn when I contacted Aroma Retail's customer service. Upon reaching out, I was pleasantly surprised by their immediate response. They not only acknowledged my issue but also took swift action to rectify it. Within just a few days, a replacement was on its way to me, accompanied by a return label for the damaged item. Aroma Retail went above and beyond to make things right, and for that, they deserve nothing less than a perfect 5/5 rating for their exceptional customer service. I want to extend a big shout-out to Luisa from the customer care team. Her dedication and commitment to resolving my concern made the entire process seamless. Thank you, Luisa! It's individuals like you who restore faith in customer service. Thanks to Aroma Retail's outstanding team, particularly Luisa, I am thrilled to continue placing orders with them in the future. Your exemplary service has won my loyalty!

I GIVE 5 ++++ STARS TO AROMA RETAIL AND TO LUISA in Customer Service. I had an incident yesterday where I accidentally spilled much of my fragrance oil, and I mistakenly broke the diffuser which will need to be repaired. Customer support (LUISA) was incredibly generous in offering a repair of the diffuser, in addition to a replacement of what I accidentally spilled. It is generous and compassionate customer care like this, that strengthens my faith in ethical management. Thank you, thank you, thank you to AROMA RETAIL for assisting me and going above and beyond the call of duty to send a replacement. I wholeheartedly endorse AROMA RETAIL and will continue to refer friends, family and colleagues who desire beautiful scents and aromas in their home and workplace. Merry Christmas Aroma Retail…. Thank you again!!

Don’t get me wrong I love the product and I have used it for over 2 years. But my home diffuser stopped working and because the warranty says 90 days I went ahead and purchased a new one. I called to see if I could get parts…she told me that usually they will just replace it if you are still buying their products. She said they like to keep their customers happy. But because I opened the back I’m SOL. Update- Aroma Retail restored my faith in good customer service They sent me an email to send the unit in and they will take a look at it…now it works again. Thank you for your awesomeness as a business and making my world a better smelling place!

We absolutely LOVE Aroma Retail. I was excited to come across their site while we were remodeling our home. When we moved back in that was one of the first things we set up in the house. I don't think a person has walked into our house without commenting how much they love the smell of our house (Asian Gardens is our scent). We have since bought a second large machine and the smaller/travel machine. We have friends who went out after smelling our house once and bought one...and their next door neighbor bought one right after smelling their house. It's the growing gift of smelling good. Our family also had the chance to stop into the shop when we were driving through Vegas last year and everyone was so friendly and helpful. It was fun to be at the scent bar and smell all the different delicious scents. We were able to pick up a refill there and even got a seasonal candle. I love spreading the word about Aroma Retail. Everyone should have one in their home :)

I cannot recommend Aroma Retail enough! The customer service is beyond top-notch and their products far superior to others on the market. Aroma Retail offers sample blotters you can buy to test a scent and I think that's genius. I own the travel machine and use it every day. Items may not be cheap, but I prefer to have the quality. They're also pet-friendly. Seriously, for all your scenting needs, choose Aroma Retail--they will not disappoint!

If I could give fifteen stars I would - my experiences with this company have been stellar - they have done everything possible to provide the most excellent customer service and it has been such a pleasure to work with them. We moved into a rental house in August 2023 and the scent in the air was amazing - it was exactly like walking into Mandalay Bay from the parking garage when we used to drive to Las Vegas from California (ten years ago) - it brought back the best memories and feelings. We looked around in the house for a scent machine but couldn't find one - eventually found out through the previous tenants that they used Aroma Retail for scenting their home and had taken the machine with them when they moved out. They said if we contacted the company that they'd be able to tell us for sure which scent they were using in the machine - so we ordered a couple of machines on the website (the new model Scent Machine - 101 Smart which can be programmed/controlled through iPhone app and also the smaller Scent Machine - Travel for upstairs). Lightning fast shipping with tracking number provided, that was so nice - and if you live in a location where you can drive to the storefront, they have local pickup that was also super smooth and the product was available earlier than expected ! When I came in to The Smelly Bar / storefront to scope out the fragrance oils, more than one team member was super helpful in looking up the previous tenants' shipment and letting us know what they'd bought/used - but then I was confused that the sample / tester of the fragrance didn't seem to be the same as the scent in the house - and I was also tempted by all of the other oils that are described on the website along with which resorts use them - all lined up in neat rows in small dark brown bottles - and wondering if we should just start over with a whole different fragrance. Both Luisa and Jennette were unbelievably patient with me while I was sniffing fragrances and narrowing down what we'd like - especially after they'd already told me which one was the scent I was trying to find. I was there for a really long time the second time I was there, brought home samples both times - but we ended up with Asian Garden (the scent the previous tenants used, now used in Aria and MGM Grand in 2023) and thanks to the all the time and the test sniffs, we have a list of about ten more fragrances to buy from this storefront in the future when we want a change. This team really cares about making it a nice experience for their customers - whether it's Luisa showing up with an invitation to do online chat if you have questions when she sees you cruising on the website - or when you walk into the storefront and they say "welcome in" with such friendly and welcoming smiles- or when you return later the same day to test out even more scents at The Smelly Bar because you're second-guessing the choices you made the first time earlier in the day- or when you walk in the next day to sort out a credit/refund /purchase situation and were welcomed again and treated so incredibly kindly and fairly by not only the team but the manager Kaylee as well. One of the reviewers on Google wrote that the customer service from this team could be used in a class to teach others how to help others with patience and meeting their needs - it's true. They're enthusiastic and knowledgeable about the products but what's so cool is they REALLY want to help you find what's right for you, seemingly no matter how long it takes. It had to be frustrating for them, I know I took way too long deciding and tried way too many testers but I'm sitting here sniffing the air right now and I'm just so grateful for the time that Luisa, Jennette, Yasmin and manager Kaylee spent with me this past two days. Thanks as well to the other employees whom I didn't actually meet but were also so polite and smiling and added to the great impression of this storefront !

I have been a customer of Aroma Retail since 2020 when I purchased the Scent Machine - Home Unit 101. We lived in Las Vegas for many years and surprisingly never knew who created the wonderful scents we would enjoy when visiting the different resorts there. It wasn't until we moved out of state did I run across Aroma Retail and was so excited to bring those scents into our home. They bring back wonderful memories and make our home smell so good! I highly suggest the monthly subscription. And words cannot express how pleased I am with their outstanding customer service team!